Best Practices for Working with Remote Support Teams
1. Include the meeting date, start and end time, conference line/webinar link, and expected attendees.
2. Provide the agenda at least 24 hours in advance. You can always add to the agenda, but it’s important to let the attendees know the key points prior to the meeting. Set a reminder email or text message to go out to attendees 30 minutes prior to the meeting. It is important to start and end your meeting on time. If there are latecomers to the meeting, address them one-on-one afterwards.
3. Prioritize the topics discussed with most important topics first, and note the key person presenting on each topic.
4. Timing: Be realistic on what you can cover in the time you set for the meeting. Set a specific amount of time for each topic. If you’re meeting goes over an hour, consider scheduling a short break.
5. Designate a time-keeper: You may already have an employee that checks the clock; let this person be the time-keeper! He/she can be the one to say, “It’s time to move on to the next topic,” so you can keep your mind on the discussion, not your watch.
6. Remind your team to stick to the agenda. Make sure your employees know you are listening to their suggestions. These topics can be tabled for the next meeting, or perhaps their ideas are better for a one-on-one discussion. Either way, stick to your agenda.
7. A quick (approximately 15 minute) weekly team meeting is a great way for you to keep track of your team’s projects. Start your meeting on a positive note with a list of accomplishments since your last meeting. Then check-in of each attendee and review last week‘s progress. If there were any items that were supposed to be done from last week’s meeting, be sure to have this list to ensure these items were done. Follow with a review of this week’s projects and questions. Finally, look ahead at what’s coming up. Figure out next steps and prioritize.
8. Closing: End the meeting with a review of to-do’s. Make sure everyone is clear on the decisions made and who is responsible for following up on agenda items.
Thanks Jen! We hope you'll give some or all of these tips a try and tell us what you think on Facebook and follow us on Twitter (we follow back).
Conference Calls have been around for what seems like forever and they are still an efficient way to bring people together to discuss a specific topic. There are many conference call services available online for free and/or a monthly fee. These service providers give businesses, large and small, options and a multitude of features that can improve the effectiveness and quality of a conference call.
Instagram is the same way. On Instagram, images look beautiful, can build your brand and create relationships but there needs to be an audience there to see your images
Start following people. Follow the brands and people you love. Try to target brands and people that produce content that excites you and attracts your ideal target market. Instagram has started suggesting users and brands based on people you follow and the things you like. Give the suggested users a shot.
The best way to get followers is to engage with your people. Liking pictures and commenting on posts is the number one way to create relationships with your future fans. Ask about where the photo was taken or for more information – people want to talk about their pics so it is an easy way to start a conversation.
Using hashtags is the best way to get focused search results leading directly to your posts. Hashtags categorize posts around that topic. Popular hashtags like #love, #smile #food and #amazing get used a lot but I recommend using hashtags that are very targeted toward your brand and what you do because you want to use hashtags that won’t get buried under new posts in an hour. You can also create your own hashtag! Encourage your fans to use your special hashtag whenever they’re using your product or in your store or your restaurant taking pictures. A great hashtag can be an inexpensive and brilliant trick for branding and gaining followers.
Keep the conversation going. When someone comments on your picture… RESPOND. Thank them. Start a conversation. Get the ball rolling. Other people will join in and before you know it, you’re having a party with your fans! People remember good conversations and you’re in charge of keeping the talk moving.
5. TAKE GOOD PICTURES
This seems like a no-brainer, but I’m sure you have seen poor photos in your Instagram feed! Take a look at the pictures that you like that elicit a genuine reaction and follow their lead. People tend to respond well to the usual suspects: beautifully plated food, nicely designed spaces, puppies, kittens and smiling babies but not every post can have those things, so try to focus on compelling content that will make someone stop mid-scroll and like your photo. Pay attention to lighting and don’t be afraid to have fun. Instagram also has a suite of filters that can make any picture look professionally. If you’re not sure which filter to use, you can always live a little and go without one!
Did you know that you can connect your Instagram account with your Facebook account so that every time you post on Instagram it will post on Facebook as well? This way, you’re getting an extra set of eyes on your Instagram page and connecting fans that may have missed your post!
Give some or all of these tips a try and tell us what you think on Facebook and follow us on Instagram! (we follow back)
Contributed by our Team Member, Katrina
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