Our client, a busy public speaker, complained that she didn’t have time to bother with clothes shopping, but needed to keep her wardrobe fresh.
Enter StitchFix, a subscription-based personalized stylist and clothes delivery service. StitchFix delivers customized boxes on a monthly, quarterly or as-needed basis, and they offer free shipping and returns. Their customer service is unparalleled and their style profile questionnaires and attention to detail for each customer truly creates a WOW experience. StitchFix now has men’s and children’s lines as well.
Our client receives monthly boxes from StitchFix, each with five wardrobe pieces picked specifically for her. In the unlikely event she doesn’t like one of the pieces, she simply places the item in the return bag provided and ships it back for free. If she likes all five pieces, she gets a 25% discount on the entire order. She provides specific feedback for her stylist after each delivery, which helps her stylist tailor her profile with preferences. Our client is thrilled with the quality and value of each piece she has purchased, and reports LOVING the unboxing process each month!
How We Helped
Once our team identified StitchFix as the solution, we went to work filling out the style questionnaire and putting together a Pinterest board of desired “looks” for her stylist. If she needs something specific for a particular month, we add a note in her online profile and the stylist gets to work curating the perfect box for our client. We are stuck on StitchFix!