The Problem
A small business owner, and client of Delegate Solutions, was looking for phone answering
resources. His in-house team was comprised of key team leaders but lacked in support role,
administrative staff. This staffing method worked well for the client, until it came to answering
the phones; his A-team needed to be strategizing, not answering calls.
The Solution
In seeking and searching for a phone answering service, the client and our team started doing research. This involved reading reviews and vetted sources to find a receptionist service that could do the job remotely. The client decided on Ruby Receptionists as his solution.
After implementation, Ruby Receptionists team members got right to work; the transition to this
virtual phone answering service was seamless. Ruby Receptionists staff answered calls in the
exact way the client wanted them to. This meant that the client’s standard client greeting was
implemented with every single phone call.
This service, of virtual assistants answering a business’s phone calls, can be monitored through
an app on any smartphone. That meant the client was immediately able to see how many
minutes of his purchased plan were being used on any given day. This was a key way for the
client to see the immediate impact of making this switch.
The Result
Ruby assistants are also very flexible. When a change needed to be made in the exact wording
of the company’s greeting, the Receptionists were making that company-wide change within the
hour. Additionally, the assistants at Ruby only connect phone calls through to the client’s cell
phone if it is an emergency; otherwise, they take a message, transcribe it, and send it as an
email to the client.
Implementing this solution saved the client the salary of an in-house receptionist. Compared to
an average receptionist salary rate of $12/hour totaling a full-time cost of nearly $25,000 yearly,
this rate of $259 a month for 100 minutes of answering calls saves him thousands in just one
year.
How We Helped
Our team at Delegate Solutions was a key factor in the transition to Ruby Receptionists. It involved researching virtual answering services, deciding on one with great reviews, and ensuring the staff answering the calls were able to continually present the client’s brand and culture. This culture presentation needed to happen consistently, no matter where these phone calls were being answered.
Technology Utilized
