No matter the platform, the client needed to have contact information for the same group of contacts. Be it in Outlook or iCal, he required accessibility to the same emails and phone numbers. However, these contacts were spread out across his various accounts. For some of his contacts, he would have to visit their Facebook page for a phone number. For others, the client needed to look up a contact card in Outlook. Needless to say, the problem was having to search multiple sources for one bit of contact information.