Twitter has debuted custom profiles for businesses’ agents, so people don’t think they’re talking to bots.
Twitter's New customer service feature for Businesses and More..
27 Feb 2017,
Posted by
Emily Morgan
This new customer service feature for businesses using its service, will allow agents to respond to direct messages using custom profiles. That is, their names and profile pictures will display when in conversations with customers, instead of the company’s Twitter photo and name. Customer service agents can also get creative by adding emoji to their Twitter names.
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