Twitter has debuted custom profiles for businesses’ agents, so people don’t think they’re talking to bots.
This new customer service feature for businesses using its service, will allow agents to respond to direct messages using custom profiles. That is, their names and profile pictures will display when in conversations with customers, instead of the company’s Twitter photo and name. Customer service agents can also get creative by adding emoji to their Twitter names.
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Microsoft Buys LinkedIn.
Microsoft is buying LinkedIn for $26.2 billion, the company announced. LinkedIn CEO Jeff Weiner will remain CEO of the social network for professionals, reporting directly to Microsoft CEO Satya Nadella. Under the terms of the acquisition, LinkedIn will maintain its "distinct brand, culture, and independence." The deal is expected to be completed this calendar year.
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